The majority of customers (60%!) are going online to find their products and services, so it’s important to make sure your company’s website is at a fully-functioning level and can be the number one resource for current and prospective business. Here are three ways your website might be turning those prospective customers towards your competition instead:
- Information— 58% of customers say they can’t find the answer to a question they have by the information provided on a website. Take the time to make sure your content answers really the questions your customers may have.
- Real Person— If customers aren’t able to get help from a real, live person, they are more likely to move on to other sites. Make sure you make it easy for them to contact someone from your company.
- Timeliness— Now that your customers can get a hold of you, make sure you answer their questions or concerns in a timely manner (71% of online shoppers expect assistance within 5 minutes!).
For strategic online marketing, engaging social media and all other full service, integrated marketing, please call 215*230-9024 or visit sagefrog.com.
